Everything students, teachers, counsellors, and school leaders ask about LessonsLearnt. Filter by your role or search to find your answer.
After logging in with your school credentials, you'll see your personalized dashboard. Start by completing your weekly check-in to help us understand how you're feeling. You can then explore features like booking appointments, chatting with support staff, and accessing wellness resources.
Absolutely. All your data is encrypted and protected under educational privacy laws (GDPR). Your conversations with doctors are completely confidential. Teachers and administrators can only see anonymized wellness trends, never specific personal details unless there's a safety concern.
Yes! Our Live Chat feature allows you to connect with licensed school psychologists. While your identity is known to the professional for safety reasons, your conversations remain completely confidential and are not shared with teachers or parents without your consent (except in emergency situations).
If you're experiencing a mental health crisis, use the Emergency Support button on your dashboard to immediately connect with a crisis counselor. You can also call the national crisis hotline at 116 123 (Samaritans, UK) or your local emergency number. Your school psychologist will be notified and will reach out to provide support.
Go to the Appointments tab on your dashboard, select "Book Appointment," choose your preferred psychologist and available time slot, and confirm. You'll receive a confirmation and reminder before your appointment.
The Weekly Check-In is a brief survey about your mood, stress levels, and overall wellbeing. It helps your school identify students who might need extra support and allows psychologists to track your progress over time. It only takes 2-3 minutes and helps us better support you.
No. Your conversations with school psychologists are confidential. Parents are not given access to your chat history or session notes unless you give permission or there's a serious safety concern requiring parental notification.
After each appointment or chat session, you'll receive a quick feedback form. You can also access the Feedback tab anytime from your dashboard to share thoughts about the platform or your experiences with support staff.
After logging in, navigate to the "My Classes" section. Select any class to view aggregated wellness metrics, attendance patterns, and anonymized student feedback. Individual student data is never shown to protect privacy.
You can see anonymized, aggregated trends for your class (e.g., "40% of students report high stress this week"). You cannot see individual student responses, chat history, or appointment details. If a student is identified as at-risk, you'll receive a notification without specific details.
If you're concerned about a student, use the "Refer Student" button in your dashboard. Provide the student's name and a brief description of your concerns. The school psychologist will be notified and will follow up with the student confidentially.
Immediately use the "Report Concern" feature or contact your school psychologist directly through the platform. If it's an immediate emergency, follow your school's crisis protocol and call emergency services. The platform will automatically alert crisis response teams.
No. Direct messaging between teachers and students is not available to maintain appropriate boundaries. All student mental health communications are handled by licensed school psychologists. You can, however, leave notes for the counseling team about specific students.
Your class dashboard provides weekly and monthly trends showing attendance rates, average wellness scores, and behavioral patterns. You can export these reports for parent-teacher conferences or administrative review.
Access the "Training & Resources" section from your dashboard for video tutorials, best practices guides, and tips for identifying student distress. Your school admin can also schedule live training sessions.
Class rosters are managed by school administrators. If you notice a student is missing or incorrectly listed, contact your school admin through the "Support" tab to request an update.
Navigate to the "Calendar" tab to view all scheduled appointments, block off unavailable times, and set your working hours. Students can only book during times you've marked as available. You'll receive email notifications for new bookings and reminders 24 hours before each session.
Click on any student's name from your dashboard to view their complete history: past appointments, session notes, wellness check-in trends, crisis alerts, and teacher referrals. All access is logged for GDPR compliance.
Crisis alerts appear as urgent notifications on your dashboard. Click the alert to view details, student contact information, and recommended crisis protocol. You can immediately initiate a live chat, schedule an emergency appointment, or escalate to external crisis services. All crisis responses are automatically documented.
Go to Crisis Management > Protocols tab and click "Create Protocol." Set up automatic responses for different crisis triggers (self-harm keywords, high-risk assessments, etc.). Define severity thresholds, automatic actions (notifications, task creation), and who should be alerted. Protocols can be activated/deactivated and edited anytime.
During or after each appointment, use the "Session Notes" feature to document your observations, interventions, and treatment plans. Notes are encrypted-compliant, and only accessible to licensed mental health professionals. Use templates to save time on common documentation.
Yes! The Live Chat feature includes secure video calling. Start a video session from the chat interface or schedule video appointments in advance. All video sessions are encrypted and GDPR-compliant.
Navigate to "Reports & Analytics" to generate aggregated wellness reports, intervention summaries, and outcome metrics. All reports are de-identified to protect student privacy. You can filter by date range, school, grade level, or specific metrics.
High-risk alerts trigger automatic notifications to you and other designated crisis team members. The alert includes the student's distress analysis, risk level, detected patterns, and crisis resources. You should respond within your school's designated timeframe and document all interventions.
When a teacher submits a referral, you'll receive a notification with their observations. You can respond to teachers through the "Teacher Collaboration" portal, sharing general guidance without violating student confidentiality. For specific student situations, use the secure messaging feature.
Yes. All data is encrypted at rest and in transit, access is role-based and logged, and the platform undergoes regular security audits. Business Associate Agreements (BAAs) are available for your school. You can review the full GDPR Compliance Dashboard for detailed security measures.
Navigate to "Staff Management" and click "Add Staff Member." Enter their email, name, and assign their role (teacher, psychologist, administrator). They'll receive an invitation email to complete registration. You can also bulk import staff from a CSV file.
Go to "Student Management" > "Bulk Import" to upload your student roster via CSV. Include student name, email, class, and grade level. Students will receive welcome emails with login instructions. You can also add individual students manually.
Your admin dashboard provides comprehensive analytics: overall wellness scores, crisis alert trends, appointment utilization, and class-by-class comparisons. Use filters to drill down by grade level, time period, or specific metrics. All data is anonymized and aggregated.
Yes! Under "School Settings," you can customize wellness check-in questions, set crisis response protocols, configure notification preferences, add your school logo/branding, and define custom student support workflows.
Go to "Staff Management," select any staff member, and click "Edit Permissions." You can assign roles (teacher, psychologist, administrator), grant access to specific schools or classes, and set permission levels for viewing reports and student data.
Navigate to "Reports" > "Export Data" to generate CSV or PDF reports. Choose your data range, metrics, and anonymization level. Common exports include wellness trends, intervention outcomes, and service utilization. All exports are timestamped and logged for audit purposes.
The platform uses enterprise-grade security: end-to-end encryption, multi-factor authentication, role-based access control, automatic security updates, and regular third-party audits. We're GDPR, and GDPR compliant. View the full security overview in "Compliance Dashboard."
Access "Calendar Management" to add school holidays, exam periods, and important events. These dates affect appointment availability and wellness trend analysis. You can sync with your existing school calendar system or manually enter dates.
Use the "Parent Communication" tool to send introduction emails, platform guides, and updates. Templates are provided for initial rollout, privacy explanations, and ongoing updates. You can track which parents have reviewed the information.
Weekly: Check crisis alerts, appointment utilization, and student check-in completion rates. Monthly: Review wellness trends, intervention outcomes, and teacher referral patterns. Quarterly: Analyze long-term trends, program effectiveness, and staff engagement metrics.
The platform works on all modern browsers (Chrome, Firefox, Safari, Edge) and is fully responsive for desktop, tablet, and mobile devices. For the best experience, we recommend using the latest browser version. Native mobile apps are coming soon.
Click "Forgot Password" on the login page and enter your email. You'll receive a password reset link within a few minutes. If you don't receive it, check your spam folder or contact your school administrator.
For platform issues, click the "Help" button in the top right corner to access live chat support. For school-specific questions, contact your school administrator. Emergency mental health support is available 24/7 through the crisis hotline.
Yes. All data is automatically backed up every 24 hours with redundant storage across multiple secure locations. In the event of any system failure, your data can be fully restored with zero data loss.
Yes! The platform is available 24/7. Students can complete check-ins, access resources, and view appointment schedules anytime. Live chat with psychologists is available during designated hours (check your school's schedule). Crisis support resources are always accessible.
